I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:

Technical Support Engineer (Contractor)
Hourly pay rate, Available: medical, dental, vision, 401k, HSA
2-3 days on-site in Parma, Ohio
2-3 days remote from home

Company
• Hybrid remote: around 50/50 on-site vs remote
• Technology viewed as a competitive advantage
• Every person has high visibility and big impact
• Company focused on innovation and growth
• Laid-back culture with open door policy
• Established reputation, major growth
• Meaningful work and impact
• Leader in their industry
• Collaborative team

Position
• Tier 2 contact for resolving technical issues for end-users
• Ask, listen, resolve, document the details, escalate if needed
• Assist customers with account setup and application installations
• Manage tickets and work with internal / external teams for solutions

Required
• Tier 2 Support
• Google Workspace administration
• Microsoft Active Directory administration
• Windows Desktop OS and Chrome OS
• Hardware and software troubleshooting
• Ability to work in a fast paced environment
• Ability to quickly assess and troubleshoot issues
• Good communicator via phone, video calls, chat, and email
• Experience working in a remote team environment
• Empathy during customer communication
• Experience in a customer facing role
• Ability to pass a criminal background check

Preferred
• LMS System support
• HDI or ITIL certification or experience
• Enterprise service desk best practices

Next Step
• Email your resume to Sean.Zetts@RiversideRecruiting.com for more information

Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
www.RiversideRecruiting.com
www.LinkedIn.com/in/SeanZetts
Sean.Zetts@RiversideRecruiting.com