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Manager of IT Field Engineers

Cleveland, Ohio
I'm a recruiter (headhunter).  This service is free to you (the candidate).  One of the companies I recruit for is looking to hire a:

Manager of IT Field Engineers
$65,000 to $80,000 salary + bonus
Direct-hire, full-time employment
Cleveland, Ohio hybrid remote

• 25 days of PTO + paid holidays
• Solid leadership with core values
• Established reputation. major growth
• Laid-back culture with open door policy
• Job security, advancement opportunities
• Medical, dental, vision, life insurance
• Employe recognition and awards
• High visibility, make a difference
• 401k with company matching

• Manage a team of IT Field Support Engineers who support computers, printers, scanners, projectors, smart boards, mobile devices, etc.
• Lead and mentor direct reports to increase job satisfaction and performance
• Use the help desk ticketing system to support site operations
• Establish hardware and software maintenance procedures
• Site visits for equipment inventory and procurement
• Ensure consistent customer-centric service
• Respond to support escalations promptly

• Management experience
• Degree preferred but not required
• Experience with a wide variety of technical support
• IT support in a school / education environment is ideal
• Exceptional communication skills, with a focus on listening, and asking questions
• Experience with installation and support of a large dispersed user base
• Successful track record leading, managing and motivating staff
• Ability to multi-task and handle frequent interruptions
• Valid drivers license and reliable transportation

Next step
• Email your resume to Sean.Zetts@RiversideRecruiting.com for more info

Sean Zetts
Riverside Recruiting
Sr. Recruiter & President

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