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Coordinator for Tech Support

North Olmsted, Ohio
I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking to hire a:

Coordinator for Tech Support
Direct-Hire, Full-Time Employment
$45,000 to $55,000 salary
North Olmsted, Ohio
Mon-Fri, 8am-5pm

* Technology solutions provider
* Network, Cloud, Voice, Consulting
* Solid leadership with core values
* Job security and sustainable work
* Established reputation & growing company
* Laid-back culture with open door policy
* Employe recognition and awards
* High visibility, make a difference
* 401k with company matching
* Paid training and certifications
* Paid vacations, holidays, sick days, PTO
* Excellent medical, dental and vision benefits

* Answer phone and email to document technical support requests
* Create technical support tickets and assign to Technical Support Engineers
* Schedule & dispatch Engineers to customer locations to solve technical issues
* Follow-up with phone calls and emails to ensure customer satisfaction
* Maintain up-to-date and accurate customer records in CRM
* Invoice customers for support services
* Monday through Friday, 8am to 5pm

* Highly organized
* Ability to prioritize
* Outstanding customer service
* Excellent verbal & written communication

* Tech savvy

Next Step
* Email your resume to Sean.Zetts@RiversideRecruiting.com for more information

Sean Zetts
Riverside Recruiting
Sr. Recruiter & President

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