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Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
www.RiversideRecruiting.com
www.LinkedIn.com/in/SeanZetts
Sean.Zetts@RiversideRecruiting.com
accessible product support customer support technical support training specialist customer enablement user training customer success product support accessibility support assistive technology customer experience application support user success solutions advocate
Customer Support & Training Specialist
Lakewood, OhioI'm a recruiter. This service is free to you (the candidate). One of the companies I recruit for is looking to hire a:
Customer Support & Training Specialist
Full-Time Employment
Lakewood, Ohio
Customer Support & Training Specialist
Full-Time Employment
Lakewood, Ohio
Company
• Software development company
• Accessibility software for people with disabilities
• Make a difference and impact in people's lives
• Competitive salary, comprehensive benefits, 401(k)
• Fast growing company with opportunities for career growth
• Passionate team committed to bringing out the best in each other
• Artificial Intelligence and automation leveraged to scale
• Industry leader, laid-back culture, open-door policy
Role
• New customer onboarding and ongoing software training
• Categorize support requests as: Training, Break-fix, Bugs, or Improvements
• Provide solutions and train users on software features
• Escalate tickets to supervisor or route to other teams
• Follow-up with customers to confirm resolution
• Provide updates on upcoming feature releases
• Opportunity to learn and grow into other roles within the company
Required
• Empathy
• Multitasking
• Customer support
• Computer software skills
• Excellent verbal and written communication
Preferred
• User training
• Google Cloud
• Adobe Acrobat
• Freshdesk Ticketing System
• Understanding of accessibility
Next
• Email your resume to Sean.Zetts@RiversideRecruiting.com for more information
• Software development company
• Accessibility software for people with disabilities
• Make a difference and impact in people's lives
• Competitive salary, comprehensive benefits, 401(k)
• Fast growing company with opportunities for career growth
• Passionate team committed to bringing out the best in each other
• Artificial Intelligence and automation leveraged to scale
• Industry leader, laid-back culture, open-door policy
Role
• New customer onboarding and ongoing software training
• Categorize support requests as: Training, Break-fix, Bugs, or Improvements
• Provide solutions and train users on software features
• Escalate tickets to supervisor or route to other teams
• Follow-up with customers to confirm resolution
• Provide updates on upcoming feature releases
• Opportunity to learn and grow into other roles within the company
Required
• Empathy
• Multitasking
• Customer support
• Computer software skills
• Excellent verbal and written communication
Preferred
• User training
• Google Cloud
• Adobe Acrobat
• Freshdesk Ticketing System
• Understanding of accessibility
Next
• Email your resume to Sean.Zetts@RiversideRecruiting.com for more information
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
www.RiversideRecruiting.com
www.LinkedIn.com/in/SeanZetts
Sean.Zetts@RiversideRecruiting.com
accessible product support customer support technical support training specialist customer enablement user training customer success product support accessibility support assistive technology customer experience application support user success solutions advocate