I'm a recruiter. This service is free to you (the candidate). One of the companies I recruit for is looking for an:

IT Support Technician (C2H)
On-site in Cleveland, Ohio
3-6 month contract-to-hire
$50,000 to $60,000 + bonus
7:00am to 4:00pm

Overview
• 3-6 month contract-to-hire
• Hourly pay for contractor term
• $50K-$60K salary upon FTE conversion
• Employees are eligible for annual bonus
• 401k including 4% safe harbor contribution...
• Company contributes to your 401k even if you don’t
• Medical, dental, vision, life, STD, LTD, critical illness
• Transparent culture that supports open communication
• Company provides tickets to Guardians / Browns games
• Taco trucks, ice cream trucks, cornhold tournaments
• Company contributes $1,000-$2,000 to your HSA
• 10 paid holidays, PTO, paid Volunteer Time Off
• Company supports multiple charities & schools
• Privately held, stable, growing organization
• Awarded as a Top Employer in Cleveland
• Leadership is on-site and accessible
• Annual discretionary pay increase
• Company promotes from within
• Business casual environment
• Important role, 6 people in IT
• Tuition reimbursement
• Employee assistance

Position
• Own tickets from start to finish
• IT support across office and warehouse
• Troubleshoot desktops, laptops, printers, scanners, phones, handheld devices
• Support Warehouse Management systems and automation printers
• Perform root cause analysis and implement solutions
• Manage Active Directory access
• Maintain hardware/software inventory
• Create documentation and train end users
• Communicate clearly with staff and senior leadership
• Fully on-site, multiple nearby buildings within close proximity
• Great communicator who can fix the issue and explain it clearly to the user

Required
• 100% on-site
• Drug / nicotine screening
• Great communication skills
• 4 years of IT support experience
• Excellent customer service mindset
• Analytical troubleshooting and resolution experience
• O365 / M365, SharePoint, OneDrive, Active Directory support
• Warehouse technology support (scanners, label printers, WM systems)

Nice to Have
• SQL knowledge
• College degree or certifications
• Experience supporting multi-site operations
• Experience documenting IT configurations and change management

Next Step
• Email your resume to Sean.Zetts@RiversideRecruiting.com for more information

Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
www.RiversideRecruiting.com
www.LinkedIn.com/in/SeanZetts
Sean.Zetts@RiversideRecruiting.com

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