I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for an:

IT Operations Specialist
Cleveland, Ohio - hybrid remote
6am-2:30pm or 11:30am-8pm

Overview
• Two weeks PTO
• Approximately 3 days on-site, 2 days remote work-from-home
• Anthem medical, Anthem dental, Anthem vision, life, 401k match, college tuition benefit program

Position
• Monitor IT infrastructure systems for alerts, anomalies, and incidents
• Ensure timely detection and team notification of incidents
• Prioritize alerts based on severity and impact
• Initiate and manage escalation procedures
• Coordinate with teams to resolve issues
• Communicate status updates to stakeholders
• Document alerts, incidents, and escalation actions
• Improve operational workflows
• Proactively identify potential issues
• Minimize downtime for business continuity
• Implement best practices for incident management
• Participate in on-call rotations and incident response
• Participate in post-incident reviews to report findings
• Analyze incident trends and recommend improvements
• Continuously improve alerting and escalation processes
• Ensure compliance with IT policies and standards

Required
• IT operations
• Problem-solving
• Incident management
• Organized, accountable
• Escalation management
• Criminal background check
• Ability to document clearly and concisely
• Knowledge of monitoring and alerting tools
• Willingness to work flexible hours as needed
• Ability to communicate complex technical information clearly
• Commitment to continuous improvement in IT service delivery

Next Step
• Email your resume to Sean.Zetts@RiversideRecruiting.com

Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
www.RiversideRecruiting.com
www.LinkedIn.com/in/SeanZetts
Sean.Zetts@RiversideRecruiting.com